0800 652 0675
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Frequently Asked Questions

If you won't find the answer to your question here, please, get in touch and we will be happy to answer all of your questions.

You can find our contact information here.

 

Warrens Office is part of a larger group off office supplies brands delivering to businesses across the United Kingdom and Republic of Ireland. Warrens Office primarily focuses on the supply of goods and services to larger headcount organisations, many of which have multiple offices across the UK and often require a tailored online ordering protocol. Management reports are provided without charge and will help provide you with a monthly or quarterly usage dashboard with as much detail as you want included so you know exactly what has been spent and where.

If you want to regain control of your office supplies budget, talk to us here and we can talk you through the straightforward process we use to help you achieve this goal.

We will always try to assist our customers as much as we can. If you can’t find what you’re looking for, get in touch and we’ll be able to help.

You can find our contact information here.

You can order online using our website facility or place your order over the phone using our freephone number 0800 652 0675.

No. If you don’t want to register, you can always check out as a guest.

The major credit cards, however we do not accept Amex.

Yes, we use Sagepay and 3D secure is also enabled.

You will be prompted to enter your card details once you have made your product selections and clicked on ‘checkout’.

The Warrens Office site has been set up to offer very low prices on your everyday commodity purchases to help you bring down the cost of your company’s spend on office supplies. If you are happy to pay by credit card that’s great.

If you need a more streamlined consolidated purchasing arrangement with credit account facilities, please ask us today and subject to credit approval we can set you up with 30 day credit terms payable by DD.

Alternatively get in touch today via phone (0800 6520675) or email sales@warrensoffice.co.uk for more information

You will be asked to complete a Direct Debit mandate once we have approved your company for a credit account.

The area on the site where you can see your order history and other user profile settings (delivery addresses etc.)

You can request a new password when you go to sign in ( click on ‘forgot password?’) or email sales@warrensoffice.co.uk and we will do it for you.

VAT invoices for all purchases will be emailed or posted to you, depending on your preference.

Not yet-we’re working on it!

We can deliver to the Republic of Ireland and provide invoicing in Euros if required. For more information about our Euro pricing and delivery options, please call or enquire at sales@warrensoffice.co.uk.

You can find more about our delivery policy here

Most of the office supplies products shown on our website are available for next business day delivery from date of order. Some items will take a little longer (furniture and machines for example).

We provide a fast delivery service on furniture, usually delivering within 3-5 working days. These products are delivered using specialist couriers and the products supplied may require some assembly once delivered.

Next working day delivery anywhere in mainland UK provided orders are received by us before 17:00pm weekdays (excluding Bank Holidays). Deliveries for the Highlands and Islands may take a little longer.

For specific order availability to the Islands and Scottish Highlands, please contact us at: sales@warrensoffice.co.uk

We provide a fast delivery service on furniture, usually delivering within 3-5 working days. These products are delivered using specialist couriers and the products supplied may require some assembly once delivered.

Delivery Charges

For orders of £50 + VAT and over in value: Delivery is Free of Charge

For orders under £50 + VAT in value: Delivery will cost £4.95 + VAT

Additionally, our delivery is Free of Charge for our Account Customers.

We use a next working day delivery service for most of our common catalogue office supplies lines on our website to most mainland UK postcodes. However, delivery to the Highlands and Islands may take a little longer - please contact us on sales@warrensoffice.co.uk for delivery times and charges to addresses within these areas.

Standard free delivery is to the front access on the ground floor, without any steps. If you have any special delivery arrangements please let us know in advance at sales@warrensoffice.co.uk. We will do our best to accommodate your requirements but there may be an additional charge and we can provide a quotation.

Yes. You can manage your addresses through your ‘My Account’ area of the site.

To find out the expected delivery of a product, or if a product is out of stock and unavailable for delivery, please check the product details page before you place your order or email us at: sales@warrensoffice.co.uk

You can see our Delivery, Returns & Refunds policy here

You have the right to change your mind about an item that you have purchased but you must let us know within 14 days of delivery. This only applies to products that are unused, unassembled, in their original packaging and in a resaleable condition. You cannot change your mind about certain items such as bespoke products. For full details of items that cannot be returned, please see our Terms and Conditions.

Products are non-returnable unless they are faulty or damaged on delivery. We do offer a sampling service for some of our office furniture products so that you can “try before you buy”. If this something that you are interested in, please let us know.

Please call us now or complete an enquiry form if your company has multiple offices across the UK, or over 25 office based staff, and we can talk to you about how we have saved money for companies like yours in all sorts of areas of office spend.

You can find our contact information here.

You may have fallen into the tender trap! Call or email us now to learn how to avoid this next time round!

You can find our contact information here.

Yes we can. We can help you limit the range of what your staff can access without stopping them from doing their jobs, make sure all orders are approved before being placed with us or help your team consolidate their orders to help reduce down the number of deliveries you receive each month and reduce the impact your business makes on the environment.

Yes we can. We believe your purchasing creates data which should be yours to review. We can provide tailored spend reports to help you get a handle on what is going on within your company. Our usage reports will help you spot trends and control spend and price paid accordingly. Ask us for more information today!

You can find our contact information here.

We have a solution for that - Come and meet one of our representatives today!

You can find our contact information here.

Frequently Asked Questions


At WarrensOffice we persistently pursue excellence in price and service. All highly trained members of our dedicated customer service team are passionate about service. Here's some of our frequently asked questions about Business Office Supplies.

How can WarrensOffice be more competitive than contract stationers?

We can offer such low prices on office stationery and business supplies and be more competitive than contract stationers because we're ultra lean.

We might be perceived as small compared to other office suppliers but our overheads are lower because we share our back office costs with our online sister companies. We also belong to a purchasing group which enables us to source our products at low prices which enables us to pass on low prices to our customers.

I have over 1000 sites across the UK, can WarrensOffice guarantee next day delivery to them all?

Yes, absolutely! We, together with our sister companies, make in excess of 50,000 deliveries every year either by our own fleet of delivery vans or by our logistics partner in Leicester and UPS.

If orders are received before 5 p.m. we deliver to anywhere in the UK the next day guaranteed.

When I last changed supplier, the prices were extremely competitive to begin with but then they increased over time. Will WarrensOffice do the same?

No, you can be sure of that.

We work very closely with our clients to develop a core list of products that are frequently purchased by the company. All prices quoted on the core list will be the actual prices paid.

Any proposed increases will always be agreed with the customer prior to any change being made.

We provided one-to-one training with each member of staff responsible for purchasing to ensure they know exactly how to buy from the core list.

We also hold regular review meetings with our clients and provide detailed reports that demonstrate the cost savings achieved by WarrensOffice on an on-going basis.

I'm looking to consolidate suppliers, does WarrensOffice do anything other than supply office stationery?

Yes, we offer much more than just stationery, printer inks and toners, cleaning supplies, business machines and office furniture

Why not try our Print Management service? Not only do we produce and store your printed materials for you but we maintain stock levels and distribute to anywhere in the UK.

Our Confidential Waste Shredding service gives you total peace of mind. With identity theft on the increase and stringent legislation to adhere to, our efficient and secure shredding service makes it easy for you.

Our Design Service is very useful when you need to add some creative flair to your printed materials or if you're looking to update your brand image.

We also take care of all of your Business Signage needs, vehicle graphics, pop-up displays, banners, signs, exhibition graphics, safety signs and lettering to name but a few...

Have you seen our Business Card Portal? You simply login to the portal, enter your details and your cards will arrive a few days later. Really convenient, especially if you have staff in multiple locations all needing business cards urgently.

We also do Business Gifts! You can pretty much get your logo printed on anything so why not use it to your advantage and keep your name front of perspective clients with something completely different to the norm? Check out our inspirational catalogue.

 

 

 

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